Mobile communication apps have enabled people to reach their relatives or transact business at their convenience. Thanks to modern technology, people can simply use their mobile devices to send text messages, make calls, or connect to the internet to use online messaging platforms.
Even employees in the regulated sector also use these mobile apps to contact their customers or colleagues. Many clients prefer using these platforms because of their efficiency and versatility, and if organizations fail to meet their demand, consumers will likely move on to another company.
However, allowing the use of communication apps in the workplace comes with an added responsibility. Since most of these messaging solutions are inherently non-compliant with data security regulations,enterprises in the public sector and financial industry are mandated to archive various forms of messages.
Institutions under the regulated industry must monitor SMS, voice calls, and other business communications to ensure that their constituents do not misuse their mobile devices and apps or leak sensitive information to unauthorized individuals. Likewise, they must ensure that no illegal transactions occur in the network.
Still, many enterprises are often challenged with how they will comply with these regulations. Mobile message archiving is often complex because of the variations in device usage, industry policies, and the type of communications sent across different channels.
Regulated organizations should work with reliable message archiving technology providers that can effectively and securely store communication data.
For more information on the matter, an infographic from TeleMessage is provided below.